Cancellation And Refund Policy
Cancellation and Refund Policy
- Order Cancellation:
- Before Shipment: Orders can be canceled free of charge if the request is made before the item has been shipped. Please contact our customer service team at 860-236-3567 as soon as possible to ensure timely cancellation.
- After Shipment: If your order has already been shipped, it cannot be canceled. You will need to initiate a return once the product is delivered.
- Return and Refund:
- Return Eligibility: Products may be returned within 7 days of delivery if they are unused, in their original packaging, and accompanied by the receipt or proof of purchase.
- Non-Returnable Items: Custom or special-order items and any item not in its original condition, damaged, or missing parts for reasons not due to our error are not eligible for return.
- Return Process: To start a return, contact our support team at [email protected]. Once the return is approved, you will receive detailed instructions on shipping the product back.
- Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or incorrect items).
- Refund Processing: Once your return is received and inspected, we will notify you of the status. If approved, the refund will be processed to your original payment method within 7–10 business days.
- Refunds for Defective or Damaged Products:
- If your product arrives damaged or defective, please notify us within 24 hours of delivery. We will arrange for a replacement or a full refund, including return shipping costs.
- Exceptions to Refunds:
- Clearance Items: Clearance items are non-refundable.
- Appliance Installation/Delivery Fees: Any service fees related to installation, delivery or setup are non-refundable once services have been rendered.
- Contact Information: For any inquiries regarding cancellations, returns, or refunds, please contact our customer service team at 860-236-3567.
